Our flexible Cryo Pro rental extension option is designed to accommodate your unique needs and treatment plans. Whether you require additional time for a full recovery or need to extend your rental for convenience, we are here to support your journey to wellness.
Simply fill in the details below and select the amount of time you require and this will be added to your rental period.
*Please note this is an extension, if you wish to begin your rental :
We are pleased to offer an online extension option for our Cryo Pro rental.
Whether you need additional time for your recovery or wish to continue experiencing the benefits of cold compression therapy, our flexible rental extension options are designed to accommodate your needs.
Extend your rental period effortlessly and maintain your therapeutic regimen without interruption.
For more information on your current Cryo Pro rental, please contact our customer service team. We’re committed to providing you with the best care and support throughout your rehabilitation process.
Collection
At the end of the hire period we will make contact with you to arrange collection of the device or to extend the hire period. You also have the option to purchase the unit at the end of your rental period where the total amount you have paid will be deducted from the purchase price. This is arranged on the last day of hire.
Your hire period will last for the selected dates and will be collected the day after hire end, for example, if your hire period is from the 11/06/24 – 25/06/24, it will be collected on 26/06/24. We are not able to provide a specific time for collection but the courier will contact you on the day of collection with a morning or afternoon slot for collection.
We do ask that on the day of collection (the day after hire end) someone is available at the given address between 9 am and 5 pm.
The Cryo Pro must be drained before collection.
The Wrap chosen will be kept by the customer and can be cooled in the fridge to be used as a cold wrap after the unit has been collected.
The Cryo Pro must be returned with the Control Unit, hose, plug, drain gadget and rental folder.
If you have any questions about the process or any other query, please contact us directly and we will be happy to help.
Any damage to the product will be charged to the customer.
If you place an order after 12 pm on a Friday the earliest you will be able receive the Cryo Pro is Tuesday.
The Cryo Pro Rental are provided for rental on weekly tariffs only (not daily).
The Cryo Pro Rental must be used in accordance with the manufacturer’s user instructions (provided).
The Cryo Pro Rental are the sole responsibility of the person renting for the duration of this agreement.
The Cryo Pro Rental unit must be drained prior to collection.
The Wrap chosen will be kept by the customer and can be cooled in the fridge to be used as a cold wrap after the unit has been collected.
The Cryo Pro must be returned with the Control Unit, hose, plug and drain gadget.
The Cryo Pro is supplied for the use of the person renting it only and shall not be used with any other third party without written permission of MedFac UK.
The return is a free of charge service and should be arranged directly with MedFac UK. Failure to return the Cryo Pro within the stated time period will incur charges of one week’s rent for every week or part there of extra to this agreement, until the Cryo Pro is received by MedFac UK.
The Cryo Pro must be returned in the original packaging supplied. Please apply the labels supplied by MedFac UK and the carrier (at point of collection) to the outside of the packaging.
MedFac UK require you to comply and adhere to the requirements of the Certification of Decontamination which will be supplied with your rental unit.
Any costs associated with the repair of the Cryo Pro due to damage, (accidental or otherwise), during the period of its hire will be borne by the person renting the equipment.
If the Cryo Pro is not returned by the agreed date, in good working condition and in its original packaging, the person renting it may become liable for the full value of the Cryo Pro and any other costs involved.
MedFac UK Ltd are covered by public liability insurance to £5m.
Technical Information
All Cryo Pro Rentals supplied to our customers have been cleaned and disinfected between users and will be supplied to you in full working order.
Prices for delivery and collection are included in your total price. Delivery and collections are made from Monday to Friday only.
Delivery & Rental Start
Our office hours are Monday to Friday, 9:00 AM to 5:00 PM. All equipment is dispatched via third-party couriers during these times. While we aim for your requested start date, next-day delivery is not guaranteed. When booking, please use our website’s live calendar to select a start date based on current stock levels.
Your rental period begins only when the device is delivered. If a transit delay occurs, we will extend your rental at the end of the term to make up for the lost time.
While specific delivery time slots are not guaranteed, couriers usually send tracking updates via text or email. A responsible adult must be available to sign for the delivery. If an attempt is missed, the courier will either reattempt the next working day or leave the parcel at a nearby collection point.
Collection & Returns
We require a minimum rental period of two weeks. At the end of your hire term, please contact us to arrange for the collection of your device.
To ensure fair usage, we apply an additional working day to the end of all rentals. For example, if your device is delivered on a Friday, the collection would be on a Monday to account for the partial start. We deliver across England, Wales and Scotland; however deliveries to the Scottish Highlands may experience longer transit times. If your device arrives later than expected, please notify us so we can adjust your rental period.
For your convenience, we also offer a flexible returns service via DPD. Instead of waiting at home for a courier collection, you can drop off your packaged item at a local DPD pickup point or Post Office. Once scanned into the network, the parcel is securely tracked and returned to us, offering you greater flexibility and a reliable return process.
