*Please note this is an extension, if you wish to begin your Knee CPM rental click here.*
Our flexible Knee CPM extension option is designed to accommodate your unique needs and treatment plans. Whether you require additional time for a full recovery or need to extend your rental for convenience, we are here to support your journey to wellness.
Simply fill in the details below and select the amount of time you require and this will be added to your rental period.
We are pleased to offer an online extension option for our Knee CPM rentals.
All prices quoted include delivery, collection and VAT.
Please note that all Knee CPM Rentals are supplied with wipe-clean, green PU pads which are cleaned and sterilised between rentals.
For more information on your current Knee CPM rental, please contact our customer service team. We’re committed to providing you with the best care and support throughout your rehabilitation process.
Collection
At the end of the hire period we will make contact with you to arrange collection of the device or to extend the hire period. This is usually done 24 hours before the hire end.
We do ask that on the day of collection someone is available at the given address between 9 am and 5 pm.
The courier company will endeavour to send an email or text giving more accurate timings on the day of the delivery or collection. Please note that failure to collect the item may result in additional charges.
If you place an order after 12 pm on a Friday the earliest you will be able receive the CPM is Tuesday.
The CPM in the image will not look exactly the same as the one you receive.
Kinetec CPMs are provided for rental on weekly tariffs only (not daily).
The knee CPM rental must be used as directed by the medical professional (physician or therapist) including settings such as speed, force and range of motion.
The knee CPM rental must be used in accordance with the manufacturer’s user instructions (provided).
The knee CPM rental is the sole responsibility of the person renting the CPM for the duration of this agreement.
The CPM is supplied for the use of the person renting it only and shall not be used with any other third party without written permission of Kinetec
The return is a free of charge service and should be arranged directly with Kinetec UK.
Failure to return the CPM within the stated time period will incur charges of one week’s rent for every week or part thereof extra to this agreement, until the CPM is received by Kinetec UK.
The knee CPM rental must be returned in the original packaging supplied. Please apply the labels supplied by Kinetec UK and the carrier (at point of collection) to the outside of the packaging.
Kinetec UK require you to comply and adhere to the requirements of the Certification of Decontamination which will be supplied with your rental unit.
Any costs associated with repair of the CPM due to damage, (accidental or otherwise), during the period of its hire will be borne by the person renting the equipment.
If the CPM is not returned by the agreed date, in good working condition and in its original packaging, the person renting it may become liable for the full value of the CPM and any other costs involved.
Kinetec Medical Products UK Ltd are covered by public liability insurance to £5m.
Prices for delivery and collection are included in your total price. Delivery and collections are made from Monday to Friday only.
Delivery & Rental Start
Our office hours are Monday to Friday, 9:00 AM to 5:00 PM. All equipment is dispatched via third-party couriers during these times. While we aim for your requested start date, next-day delivery is not guaranteed. When booking, please use our website’s live calendar to select a start date based on current stock levels.
Your rental period begins only when the device is delivered. If a transit delay occurs, we will extend your rental at the end of the term to make up for the lost time.
While specific delivery time slots are not guaranteed, couriers usually send tracking updates via text or email. A responsible adult must be available to sign for the delivery. If an attempt is missed, the courier will either reattempt the next working day or leave the parcel at a nearby collection point.
Collection & Returns
We require a minimum rental period of two weeks. At the end of your hire term, please contact us to arrange for the collection of your device.
To ensure fair usage, we apply an additional working day to the end of all rentals. For example, if your device is delivered on a Friday, the collection would be on a Monday to account for the partial start. We deliver across England, Wales and Scotland; however deliveries to the Scottish Highlands may experience longer transit times. If your device arrives later than expected, please notify us so we can adjust your rental period.
For your convenience, we also offer a flexible returns service via DPD. Instead of waiting at home for a courier collection, you can drop off your packaged item at a local DPD pickup point or Post Office. Once scanned into the network, the parcel is securely tracked and returned to us, offering you greater flexibility and a reliable return process.
