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FAQs

Here you'll find answers to some of the most common questions about your account, placing orders, payments, delivery, returns and our products. If you can't find the information you're looking for, our friendly team is always happy to help. Simply get in touch via our Contact Us page, by email or by phone, and we'll be pleased to assist you.

Order & Account FAQs

Browse our products, add the items you'd like to purchase to your basket, then proceed to checkout. Follow the on-screen instructions to complete your order securely.
Yes. If you're logged into your account, you can view your order status under Orders. Once your order has been dispatched, you'll receive tracking information (where applicable).
If your order hasn't yet been processed or dispatched, we may be able to amend or cancel it. Please contact our customer service team as soon as possible.
Yes. Once your order has been placed successfully, you'll receive an order confirmation email. If you don't receive one, please check your spam or junk folder before contacting us.
No, you can check out as a guest. If you take out an auto-renewing rental, you can manage it using the links in the emails we send you, or create an account with the same email address at any time to manage it online.
Knee Sofa Male Controlling CPM LR 77674050 385c 478c 81bf d1b00b1d898a

Payments & Delivery FAQs

We accept major debit and credit cards along with other secure payment methods available during checkout.
Yes. Our website uses secure encryption technology to protect your personal information and payment details throughout the checkout process.
Delivery times vary depending on the products ordered and your delivery location. Estimated delivery times is 1-2 days if an order is placed before 12 pm for smaller items.
We only deliver within the UK and Northern Ireland.
Delivery costs are calculated based on the items ordered and the delivery destination. Your shipping costs will be displayed before you complete your purchase.

Product FAQs

Please contact us as soon as possible with your order number and photographs of the damaged item. We'll work with you to resolve the issue quickly.
Try using the search bar or browse our product categories. If you still can't find what you need, please contact our team and we'll be happy to help.
Yes. We can arrange demonstrations for selected products. Please contact us to discuss your requirements.
Knee Sofa Male Controlling CPM LR 77674050 385c 478c 81bf d1b00b1d898a

Support FAQs

Our customer service team is here to help with any questions about your account, orders or products. You can contact us by phone, email or via the contact form on our website.
Our team aims to respond to all enquiries as quickly as possible during normal business hours (9 am to 5 pm on business working days).
Absolutely. Our experienced team can help you choose the most appropriate products for your clinical or rehabilitation needs. Please get in touch with us using the ‘Contact Us’ form.

Rental FAQs

We offer a range of rehabilitation equipment for hire, including Continuous Passive Motion (CPM) devices and cold compression therapy products. Visit our Rental section.
Rental periods vary depending on your rehabilitation requirements. We offer flexible hire options, and if you need to extend your rental, simply contact us before your hire period ends.
A prescription is not always required, but we recommend using rehabilitation equipment under the guidance of your surgeon, physiotherapist or healthcare professional.
The delivery of your rental equipment will be on the day you choose to start your rental.
Please notify us immediately if your rental equipment is damaged or develops a fault. Our team will advise you on the next steps and discuss any applicable charges in line with our rental terms and conditions.
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Rental Solutions

MedFac UK offers trusted rehabilitation equipment for flexible rental, including Cryo Pro and Continuous Passive Motion (CPM) machines.

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