Refund policy

Returns Policy

Under the Consumer Rights Act 2015, you have 30 days from receiving your order to change your mind and to receive a full refund. This right does not apply to any product that has been inspected beyond the handling necessary to see if the goods are as expected. Please note that if you cancel your order within 30 days of delivery, we will refund any standard postage paid but you will be responsible for any postage paid for return delivery of the goods. To enable us to accept returns, they should be returned to us within 30 working days of notifying us that you wish to return the order.

Returns: Change of Mind, Wrong Size or Unsuitable Items

We understand that occasionally you may order an item and that on receipt you feel that it is unsuitable, the wrong size for you or just isn’t what you were expecting. We will provide the full refund as long as the item is unused, in its original packaging, in its original condition and suitable for re-sale*. You need to take reasonable care when returning the item to ensure it arrives back in re-saleable condition. As such, we recommend that you take out a tracked, insured return.

*Customers may return eligible products within 30 days of delivery. Returned items will be inspected upon receipt before any refund is issued. Products must be returned in their original condition, unused, undamaged, and with all original packaging, accessories, and documentation included.

Where a returned item shows signs of use, damage, misuse, missing components, or is otherwise not in a condition suitable for resale, MedFac UK Ltd reserves the right to make a reasonable deduction from any refund to reflect the diminished value of the goods, or to refuse a refund where permitted by applicable law.

Refunds will only be processed following completion of our inspection of the returned item.

Returns: Damaged on Arrival or Incorrect Goods Received

Please accept our apologies if you receive an item that has been damaged in transit or is the wrong item (eg incorrect size or colour to that ordered.) Please call us immediately if this has happened. We may require proof of damage (eg photo of damage). If you have received the wrong item(s), we will check part numbers and descriptions to confirm the incorrect item was sent to you. We will then organise a retun of the product and a replacement or refund once the original incorrect order has been received back with us.