Shipping policy

Delivery Costs 

Online: We are offering any customer placing their order online a standard delivery cost of £1.99 (including VAT) for all orders under £40 (including VAT), £4.99 (including VAT) for all orders between £40 and £100 (including VAT) and free for all orders above that price. This applies to all parts of the UK.

Offline: For orders placed offline under £100 (excluding VAT), we charge £8.50 (excluding VAT) to all UK mainland addresses. For all orders over £125 (excluding VAT) carriage is free to all UK mainland addresses excluding the Scottish Highlands. For Northern Ireland, Scottish Islands and Highlands, Channel Islands, the Isle of Man, the Isle of Wight and the Republic of Ireland, carriage is £13.50 (excluding VAT) for all orders under £100 (excluding VAT). Carriage is free to these locations for all orders over £125 (excluding VAT). This is a two day service.

Orders From Overseas: We do not accept orders from customers outside of the UK.

Order Processing & Dispatch

Most orders for stocked lines received before 1pm, Monday to Friday are processed and dispatched the same day. Our standard service is next day delivery between 9am – 5pm. Non-standard orders, such as printed Manosplint sheets, maybe dispatched within 2 working days. If you require next day service before a specific time, we can offer this but please contact us for a quote before placing your order.

Please note that some product lines offered on our website are stocked in our overseas warehouses and will take up to 2 weeks for delivery. This is indicated within the product description.

Under the Distance Selling Regulations, we have up to 30 days to deliver to you but please be assured that all efforts are made to dispatch and deliver as quickly as possible – usually within 48 hours.

Delivery Partner

Kinetec UK primarily use DPD as the delivery provider so that you can be assured of high quality service with tracking information and mobile SMS updates.