MAXM Skate Rental

Prices for delivery and collection are included in your total price. Delivery and collections are made from Monday to Friday only.

Delivery & Rental Start

Please note we currently ship only within the UK mainland and do not deliver to Northern Ireland or the Republic of Ireland.

Our office hours are Monday to Friday, 9:00 AM to 5:00 PM. All equipment is dispatched via third-party couriers during these times. While we aim for your requested start date, next-day delivery is not guaranteed. When booking, please use our website’s live calendar to select a start date based on current stock levels.

Your rental period begins only when the device is delivered. If a transit delay occurs, we will extend your rental at the end of the term to make up for the lost time.

While specific delivery time slots are not guaranteed, couriers usually send tracking updates via text or email. A responsible adult must be available to sign for the delivery. If an attempt is missed, the courier will either reattempt the next working day or leave the parcel at a nearby collection point.

Collection & Returns

We require a minimum rental period of two weeks. At the end of your hire term, please contact us to arrange for the collection of your device.

To ensure fair usage, we apply an additional working day to the end of all rentals. For example, if your device is delivered on a Friday, the collection would be on a Monday to account for the partial start. We deliver across England, Wales and Scotland; however deliveries to the Scottish Highlands may experience longer transit times. We currently do not deliver to Northern Ireland or the Republic of Ireland. If your device arrives later than expected, please notify us so we can adjust your rental period.

For your convenience, we also offer a flexible returns service via DPD. Instead of waiting at home for a courier collection, you can drop off your packaged item at a local DPD pickup point or Post Office. Once scanned into the network, the parcel is securely tracked and returned to us, offering you greater flexibility and a reliable return process.

 

All MAXM Skate rentals supplied to our customers have been cleaned and disinfected between users and will be supplied to you in full working order. Quick Start Guide.

If you place an order after 12 pm on a Friday the earliest you will be able receive the MAXM Skate is Tuesday. MAXM Skates are provided for rental on weekly tariffs only (not daily). The MAXM Skate rental must be used as directed by the medical professional (physician or therapist) including settings such as speed, force and range of motion. The MAXM Skate rental must be used in accordance with the manufacturer’s user instructions (provided). The MAXM Skate rental is the sole responsibility of the person renting the MAXM Skate for the duration of this agreement. The MAXM Skate is supplied for the use of the person renting it only and shall not be used with any other third party without written permission of MedFac UK. The return is a free of charge service and should be arranged directly with MedFac UK. Failure to return the MAXM Skate within the stated time period will incur charges of one week’s rent for every week or part thereof extra to this agreement, until the MAXM Skate is received by MedFac UK. The MAXM Skate rental must be returned in the original packaging supplied. Please apply the labels supplied by MedFac UK and the carrier (at point of collection) to the outside of the packaging. MedFac UK require you to comply and adhere to the requirements of the Certification of Decontamination which will be supplied with your rental unit. Any costs associated with repair of the MAXM Skate due to damage, (accidental or otherwise), during the period of its hire will be borne by the person renting the equipment. If the MAXM Skate is not returned by the agreed date, in good working condition and in its original packaging, the person renting it may become liable for the full value of the MAXM Skate and any other costs involved. Kinetec Medical Products UK Ltd are covered by public liability insurance to £5m.

Shipping

We currently deliver within the UK and Northern Ireland. (We currently only offers rentals within mainland UK)

Delivery costs are calculated based on the items ordered and your delivery destination, and will always be shown before you complete your purchase.

Estimated delivery time for smaller items is 1–2 working days when your order is placed before 12pm. For rental equipment, delivery is arranged for the day you choose to start your hire.

Once your order has been placed, you'll receive an order confirmation email. If you're logged into your account, you can track the status of your order under "Orders" — tracking information is sent once your order has been dispatched (where applicable).

Returns

If your item arrives damaged or develops a fault, please contact us as soon as possible with your order number and photographs of the issue, and our team will work with you to resolve it quickly.

For rental equipment, please notify us immediately if the item is damaged or faulty during your hire period. Our team will advise on next steps in line with our rental terms and conditions.